Air Conditioning Repair Service Areas
Reviews
Very thorough inspection and honest analysis of my system.
Bob -
Palm Harbor, FL 34683
Troy was very pleasant and professional. He conducted a comprehensive review of my AC system and made recommendations of future needs.
Friendly service!
Max -
St. Petersburg, FL 33702
Barry was courteous and respectful and got the job done quickly!
Excellent Service from Barry
Bill -
Brandon, FL 33510
I can’t say enough good about Barry. He actually fixed the problem with our air conditioner whereas we had another technician out the other day who misdiagnosed the problem and tried to sell us an entirely new air conditioning unit we did not need. This caused us extreme stress that was unnecessary. Thank you so much Barry for your honesty and expertise.
Excellent service
Antonie -
Riverview, FL 33569
Wayne and the guys are great
Tech is great. Scheduling, not so much
Lisa -
Zephyrhills, FL 33543
Berry came again and fixed the problem causing no A/C from one of my 2 units. Not to do with Berry but Hot2Cold always schedules me very late in the afternoon for some reason. Sometimes the tech can’t get here cause it’s too late and has to home the next day. Good thing I’m retired.
Yearly check up on HVAC system.
Michael -
Holiday, FL 34691
Trey was very professional and knowledgeable!!
Broke waterline…then broke more waterlines
Andrew -
Tampa, FL 33602
I am compelled to share my recent experience with Hot2Cold as a cautionary tale for prospective customers. My encounter with this company left much to be desired, to say the least. If I could rate them zero stars, I would do so without hesitation. The best way to judge a contractor is if they leave your home better than they found it. It is safe to say that the people over at Hot2Cold left my home worse than when they entered. I initially contacted Hot2Cold to request an estimate for replacing my AC unit and ductwork. I reached out in the morning, and they said they had availability that day from 10-12. Troy Andersen showed up at 11 and proceeded to carelessly break a waterline before noon. Luckily, I heard the water leaking and managed to prevent further damage by quickly shutting off the water supply. However, Troy remained silent for the next 30 minutes, leaving me in the dark about the situation. Finally, he reluctantly admitted to the mishap and begrudgingly committed to fixing it. I asked Troy if he had ever done this before. He responded, “of course, I know how to do it. I used to do installations for water heaters.” However, what ensued was a series of missteps and delays that exposed serious shortcomings in Hot2Cold's professionalism and competence. Troy's prolonged absence to procure parts from Home Depot, followed by multiple trips due to incorrect purchases, only exacerbated the situation. By 3:30 PM, further damage occurred, prompting Troy to acknowledge his limitations and suggest deferring to a more experienced technician the following day because he’s just the “salesguy” and he doesn’t do this type of stuff. Turns out…he’s not a plumber. At this point, he gives me the option of him continuing to try and fix what he’s broken or have another more experienced guy come at 1 pm – 3 pm tomorrow. By this time, I’m getting frustrated and call the office and communicate to them they need to send someone first this in the morning and not at 1 pm – 3pm. They said they rescheduled their most experienced guy, Berry Davignon, to come at 8 am but he showed up after 10 am. By 2 o’clock, he had made the problem worse and gave up having broken more pipes and torn down my firewall. Berry proceeded to tell me that they were going to send an actual plumber and that he was 45 minutes away. The office told me they would send information about this plumber…they never did. He finally arrived at 6 pm but I had to leave for a scheduled event and didn’t want an unsupervised stranger in my home…plus, he didn’t have the right parts. Finally, at 2:30 pm, three days later my water was back up and running. At no point did Hot2Cold seem to regard this as an urgent matter. I reached out to the Department of Business & Professional Regulation and found out that Hot2Cold doesn’t have a license for plumbing and neither do Troy or Berry. I am currently working on filing a formal complaint. I think it is safe to avoid this company. Beyond this disaster, the quotes for replacing my unit were insane. This guy didn’t listen to a thing I said plus he is charging thousands of more than the competition. Hot2Cold Quote: 3 Ton Franklin / Goodman 14 SEER $10,981.54 3 Ton Franklin / Goodman 15 SEER $13,103.10 Both these quotes were without ductwork which I wanted done. Caldeco gave me an estimate for a 3 Ton 16 SEER unit and duct work for $13,478 and an additional $2,000 to upgrade to their nicest Carrier unit. Air Quality Control gave me an estimate for 3 Ton 16 SEER Carrier unit for $10,241.36 with no ductwork. Air Pros gave me a quote of $9,480 for a 3.5 Ton 14.3 SEER Goodman unit and $10,483 for a 3.5 16 SEER Goodman. Chill Masters $6,000 3 Ton 14 SEER American Standard These guys are taking advantage of people. My hope is that by sharing my dreadful experience, others can avoid similar misfortune. In conclusion, my interaction with Hot2Cold was a cautionary tale of incompetence, poor communication, and inflated pricing. I implore Hot2Cold to reevaluate their practices, prioritize customer satisfaction, and implement measures to prevent such incidents in the future.
Excellent
Mark -
Holiday, FL 34691
I’m Happy to share that Troy returned and resolved the issues I had. My previous review was not good and I regret posting it I’m turning into my father lol
Friendly with lots of knowledge
Brian -
Tampa, FL 33647
Berry was very helpful and thorough explaining what was happening with our system and were very happy we called.
Installation
Mark -
Holiday, FL 34691
I asked Troy to have the repair persons fix and clean the outside unit. Cory/Rodney were on the roof Max 20 minutes rapped it up, showed me pictures. Did not bother to turn on the unit. It's a little louder and more vibration than before. I asked if they cleaned the unit Rodney said they were not told to clean it ! I’m frustrated not sure what my next move is.
Response from Hot 2 Cold Air Conditioning:
Hi Mark, thank you for making us aware of this. We didn't see where you called into us about this issue and would have been more than happy to follow up on this for you prior to posting a review. We will be more than happy to send Troy back out to evaluate the noise. The estimate that you approved was for the Contactor, the Condensor Pad for the roof, and the Hard Start Kit, so thats the work the crew was informed they needed to complete on the appointment. Please let us know here or call us at the office if you would like to have Troy come back out to evaluate the noise and you can also speak with him in regards to the cleaning.
Excellent, efficient service!
Valdez -
Tampa, FL 33604
Tory came in, was very clean, quick and thorough! Great job, I appreciate his effort!
Excellent
Ruth -
Trinity, FL 34655
Excellent.
Michael -
Clearwater, FL 33767
Professional and respectful.
Excellent Service!
Linda -
Clearwater, FL 33755
Troy was very professional and courteous.
Excellent
Germaine -
Tampa, FL 33629
Very pleased with this crew and their work ethic. Would highly recommend this company to my friends and family.
Excellent service with a smile 😊
TINA -
Riverview, FL 33579
Professional knowledgeable helpful and courteous service! Thank you.
Tune up special for the HVac system
RICHARD -
Riverview, FL 33569
Can’t go wrong with Hot to Cold service Especially with Troy Andersen. Knowledgeable young man who won’t try to sell you what you don’t need at the moment but keeps you informed.very Courteous, likeable and Professional. My experience don’t need to go anywhere else. Troy is an asset and the company, also Jeanette the dispatcher.
Excellent service!
Kim -
Valrico, FL 33596
Knowledgeable, personable, prompt… Berry was GREAT!
Professional and informative
RONNIE -
Riverview, FL 33579
Troy was professional the entire time, greeted us with a smile, felt like we knew him. Beyond informative, definitely will use them going forward.
Impressive customer service
Amy -
Brandon, FL 33511
Hot 2 Cold quickly responded to my service request! They had a technician out to my house within a couple of hours. They sent a picture to identify him by. Wayne G was awesome! He was personable, knowledgeable, and an impressive human! He explained everything thoroughly and answered all my questions! I will definitely call them again if the need arises. Top notch group!
Excellent Service from start to finish
DANETTE -
Apollo Beach, FL 33572
First time using Hot 2 Cold and I was very happy with the service. The company representatives are professional and courteous. I have no complaints. Troy came out to my house , serviced my ac, answered all my questions and was very patient and personable. He never made me feel like he was in a rush. Thank You! I will tell my neighbors and friends about you guys❤️
Great service!
Lisa -
Zephyrhills, FL 33543
Berry was very diligent diagnosing the problem with one of the thermostats. He said he will be prompt in replacing the part and back to us tomorrow to get our AC functioning again.
Service Excellent
ALICIA -
Riverview, FL 33569
Very nice and personable
Excellent
ELIZABETH -
Ruskin, FL 33570
James Thornberry is the best!!!
Rodney -
Lutz, FL 33558
I love James Thornberry!He is a great guy and a great service man.I hope he stays with Hot2Cold.From my past experiences with some of the other “techs” I can say that Hot2Cold needs more guys like James.Thank you James for another job well done!!!
Excellent service
Jennifer -
Dunedin, FL 34698
Very knowledgeable quick service very personable
Excellent service
AARON -
Riverview, FL 33579
Corey was extremely insightful, professional, and outgoing. Went above and beyond what he was needing to do more than I’ve seen in the past for somebody to come and provide it service estimation in an education portion as well for products that I have and what I could have what’s out there.
Excellent service
Lisa -
Tampa, FL 33602
Corey was on time, professional and found problem right away. As always a positive experience with company. Highly recommend!!!
Very satisfied with James
rcampbell8@aol.com -
St. Petersburg, FL 33704
James has an incredible positive attitude. He is extremely courtesous and professional and we will gladly continue to use him for all of our HVAC issues.
Budgetary Quotation excellent response
Chris -
Belleair Bluffs, FL 33770
Corey B.
Start up
troy@hot2coldairconditioning.com
Picked up filters
troy@hot2coldairconditioning.com
Service diagnostic and filters
troy@hot2coldairconditioning.com
This is the most basic equipment available for purchase today. It uses two stages of cooling for added comfort and efficiency. This unit is the least expensive to initially purchase and install.
Corey B.
Troubleshoot condenser control board. Customer has home warranty if they decide to use us for repair $79 will come off the price of the board.
troy@hot2coldairconditioning.com
A fuse blue, so we need to replace the fuse
Corey B.
After replacing the transformer, we were able to power the thermostats, but the zone board does not function. Compound problems are unknown until an original issue is found. After replacing the zone board, we may find the damper is the original issue, so we will quote both but fix zone board.
troy@hot2coldairconditioning.com
Provided estimates for customer
Corey B.
Found secondary pan float switch and operable installed new float switch at back of secondary pan so it will not get hit with the vacuum cleaners when adding to the closet recommended the customer sign up for the 1195 maintenance for discounts and will waive the 175 maintenance since their install is within two years
troy@hot2coldairconditioning.com
12 supply lines and one 45 ft plenum
troy@hot2coldairconditioning.com
Performed die test
troy@hot2coldairconditioning.com
Trane
troy@hot2coldairconditioning.com
Tune up special
troy@hot2coldairconditioning.com
The air handler was not working properly. The fuse had blown so we replace the fuse only to pop two more fuses. Check the transformer which was very very hot. Transformer needs to be replaced. Quoted Husain on transformer and fuse replacement. Customer/tenant wants us to come out tomorrow as soon as possible to repair